Privacy Policy

The form asks for what we need in order to call you back and find the house:

• Your full name — required
• Your email address — required
• Your phone number — required only if you ask us to call or text
• The service you think you need, if you know
• How you would rather be contacted — call, text, or email
• The address or city of the property
• Your message: what you are seeing, when it started, and anything else worth telling us

Your name and email are always required. A phone number becomes required as well if you would rather be called or texted, which is what the form assumes unless you change it — set your preferred contact to email and the number goes back to being optional. Everything else is there because it saves a phone call, not because we want it on file.

There is one field on that form you cannot see, and it is worth explaining rather than pretending it is not there: an empty checkbox, hidden from both your eyes and your screen reader, that automated spam scripts fill in and people never do. If it comes back ticked we know the message was a bot. It collects nothing whatsoever about you.

We do not ask for — and you should not send us — your Social Security number, date of birth, bank or card details, or insurance policy numbers through the form. If a claim needs that kind of information, we will handle it by phone or in person.

Like any website, this one is delivered by a host — Vercel — which keeps standard server and security logs. Those typically record the IP address a request came from, the browser and device type, which page was requested, and a timestamp.

We use those logs for one thing: keeping the site up and defending it from abuse. We do not build profiles from them and we do not connect them to enquiries.

There is no analytics package on this site. We do not know which pages you looked at, how long you stayed, or where you went afterwards.

When you press send, your browser posts the fields directly to Web3Forms, a form-delivery service. Web3Forms turns them into an email and sends it to our inbox. That is the entire path: your browser, Web3Forms, our email.

There is no database behind this website. Nothing you submit is stored on the site itself — once the email is sent, the website has no record of it.

The submission travels over an encrypted HTTPS connection. Once the email arrives it lives in our inbox, and if the job goes ahead, in the ordinary job file we keep for that property.

Only to respond to the enquiry you sent and to do the work that follows from it:

• Calling or emailing you back about what you asked
• Scheduling and carrying out a free inspection
• Preparing a written, itemised estimate and scope of work
• Working with your insurance adjuster, if that is what the job needs
• Keeping the records a contractor keeps — job files, warranty records, invoices

You do not get added to a mailing list because you asked for an estimate. If we ever start sending something like a newsletter, it will be because you asked for it, and it will have an unsubscribe link in it.

We do not sell your information. We do not rent it, trade it, or pass it to a lead-generation company, a data broker, or another contractor. Nobody buys the fact that you have a leak.

We run no advertising networks on this site, so there is nothing here quietly building an audience list out of the people who visit.

The only people who see your enquiry are the people at Underdog who need it to do the work.

This site sets no advertising cookies and no analytics cookies. There is no Google Analytics, no Meta pixel, no remarketing tag, no session recording, and no third-party advertising script anywhere on it.

That is why you have not been shown a cookie banner. There is nothing here to consent to.

The typefaces are self-hosted: the font files are built into the site and served from our own domain, so opening a page does not fetch fonts from Google’s servers.

Three third parties touch this site or the messages it sends. This is all of them:

Vercel

Hosting and content delivery. Serves every page and keeps the standard server and security logs described above.

Web3Forms

Form delivery. Receives contact-form submissions and relays them to our inbox as email.

Our email provider

Holds the enquiry once it arrives, the same way it holds any other business email we receive.

We have no advertising partners, no analytics vendor, and no data-sharing arrangement with anybody.

Enquiries that do not turn into work stay in our inbox until we clear it out. There is no separate prospect database sitting somewhere collecting them.

If we do the job, the paperwork lives in the job file for as long as we need it — the warranty on the work, and ordinary tax and business records.

If you would rather we did not keep any of it, ask, and we will delete what we are able to.

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Call (574) 334-6597 or email info@underdog-roofing.net, tell us which property or enquiry you mean, and we will take care of it. We will confirm when it is done — within 30 days at the outside, and normally the same week.

One limit worth stating plainly: if we have done work for you, we cannot delete the contract, the invoice, or the warranty record for that job. Those are business records we have to keep. Everything else can go.

The large consumer-privacy statutes — Indiana’s, California’s, Europe’s — are written for organisations processing personal data at a scale a family-owned local roofing contractor never approaches, and we are not going to dress this site up as something it is not by claiming to operate under them. We honour requests like these because it is the right way to treat somebody who trusted us with their phone number. If you believe a law gives you a right we have not listed here, tell us — we would rather do the right thing than argue about whether it applies to us.

The site is served over HTTPS, so a form submission is encrypted in transit. Our inboxes are password-protected and access is limited to the people who need it.

No transmission over the internet is perfectly secure and we are not going to pretend otherwise. That is the practical reason we ask you to keep sensitive numbers off the form and give them to us by phone instead.

This site is aimed at homeowners, landlords, property managers, and builders. It is not directed at children, and we do not knowingly collect information from anyone under 13.

If you are a parent or guardian and you believe a child has sent us something through the form, call or email us and we will delete it.

Some pages link off our site — our Facebook page, for one. Once you follow a link like that you are on somebody else’s website, governed by their privacy policy, and we have no control over what they collect or how they use it. Their policy is worth reading.

If we change how this site handles information, we will update this page and change the effective date at the top of it.

If the change is significant — a new service handling your data, say — we will say so plainly on the page rather than quietly editing a paragraph and hoping nobody notices.